If you’d like further information about our store and you can’t find it in our FAQs, please get in touch. Simply fill out the form, include your message, and we’ll get back to you as soon as we can.
FAQ
Please read our FAQ before sending us a message.
Care Instructions
Clock / Trays / Table : Wipe gently with a damp cloth, Dry immediately after cleaning, Do not use harsh soaps or chemicals, Do not place hot items directly on surface.
Cupcake Stand / Cutlery Set / Dishes : Clean with a soft, dry cloth, Do not use harsh chemicals or abrasive cleaners, as they can damage the finish.
Cookie Jar / Boxes / Vases : Dust regularly with a soft, dry cloth, Do not use harsh chemicals or abrasive cleaners, as they can damage the finish.
When will my order ship?
Order are generally shipped within 3 business days from the date of order.
What if I change my mind and want a different size or color after I just placed my order placed?
If you would like to make a change, please email us at contact@toccasions.com with the subject of the email; Change in Colour/Size. We will do our best to accommodate your request.
What do I do if my item arrives damaged?
100% Customer satisfaction is our priority at Treasured Occasions. Please write to us at return@toccasions.com and we will be happy to replace the order. (Please ensure you email us with high resolution pictures within 24 hours of delivery of the order, else we will not be able to exchange any items)
What is your return policy?
We do not offer returns. If you receive the wrong colour or size, we will most definitely send across the appropriate product you had ordered. If the size or colour is no longer in stock, we will offer you store credit to be used within 3 month of issuance.
Do you offer Gift Packaging?
Most Definitely! Kindly please email us at gift@toccasions.com for quick response to understand your requirements and we will send you customised options with pricing for all your needs. Do drop us your number so we can get in touch with you ASAP.
